- Shipping & Returns
Shipping & Returns
Shipping for domestic and international shipments are through US Postal Service. First Class shipments do not have tracking. Your yarn will be shipped within 1-2 days of receiving your order, unless we are at a show in which case we will try to make that clear on the website. You will receive an email when your yarn ships with available tracking information.
Exchange & Returns Policy
I hope you are delighted with your purchases from Seven Sisters Arts but am well aware that one of the challenges with internet shopping is that you can't touch things or see the true color through a computer screen. Upon receipt of your purchase, please inspect your package to verify that you have received what you ordered and that dye lots match. We try our hardest but do make mistakes! If you received the wrong product or mismatched dye lots please let us know as soon as possible so that we can pull the correct items from inventory to set aside for you. We will then issue you a return label, after we receive the returned yarn we will send out the replacement If you have purchased an item from us and it does not make your heart sing we will cheerfully exchange or refund the purchase price of your returned items with the following conditions. Please note your original shipping charges are not refunded.
- You notify us of return and we provide you with a return shipping label
- Item is returned within thirty days of the purchase date
- Item was purchased by you at the regular price, discounted or sale items do not qualify for returns or exchange
- Item is returned in same condition as when it was recieved, we cannot accept yarn that has been wound into a ball or knitted with
- No returns on books, patterns, notions or gift certificates